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Warranty and Return Policy

Return Policy

ALL SALES ARE FINAL, RETRUN WILL BE ACCEPTED WITH IN 3 DAYS FROM THE DATE OF PURCHASE (WITH ORIGINAL INVOICE), FOR EXCHANGES OR STORE CREDIT ONLY

  • RETAIL and SEALED BOXES if opened can not be returned. We do not process the return after 3 Days, No Exceptions!
  • Returned Products must have original box, driver CD, manuals and in resalable condition other wise 35% Restocking will apply.
  • If Items/product/part is not in resalable Condition, Wintas has a right to refuse this Return. Unless AGREED to pay New Estimated Restocking Fee according to the condition.
  • Used Desktop /Used Laptop/Used or New Cellphone /Used or New Tablets can not be Returned or Refunded, It can only be process for warranty.

Repair Warranty

All the repairs has 90 days parts and labor warranty

Customer Agreement before Repairs

  • WINTAS COMPUTERS & CELLPHONE REPAIRS is only responsible for the job as described and they are not responsible for any other fault or issue which comes during the repair. That will considered another job and customer has to pay separately to fix the issue. If that is necessary to finish the required job.
  • WINTAS COMPUTERS & CELLPHONE REPAIRS has no Responsibility for the other parts/functions which can not been tested at the time of arrival. if the Device has brought Dead or Not working Condition.
  • WINTAS COMPUTERS & CELLPHONE REPAIRS is not responsible if the device is stolen or blacklisted. It is customer responsibility to make sure that device he/she brought is legitimate.
  • If product got damage during the repair. WINTAS COMPUTERS & CELLPHONE REPAIRS only provide you the similar product.
  • WINTAS COMPUTERS & CELLPHONE REPAIRS will not provide any compensation for data loss. It is confirm customers responsibility backed up there data prior to the repair. In case of disagreement WINTAS COMPUTERS & CELLPHONE REPAIRS computers has full right to sell the product to recover his cost.
  • WINTAS COMPUTERS & CELLPHONE REPAIRS computers charges $25 to $35 as minimum labor cost for testing / diagnosis fee. Device received In DEAD Condition or NOT Functional at the time of arrival, such a device can not be verified for its working condition. In This case customer must agree: WINTAS COMPUTERS & CELLPHONE REPAIRS computers and their staff are not responsible for any functionality which can not be verified before the repair. for example (camera power button speaker etc.) Which is not related to the repair has been done here unless it is part of the repair.
  • WINTAS COMPUTERS & CELLPHONE REPAIRS is not responsible If iphone/ipad become disable or unavailable after repair to digitizer. IPhone /Ipad Customer Must Know their Apple or Icould ID

Product Warranty and Procedure

For Warranty customer MUST provide Proof of Purchase (Invoice), complete original packing, including parts and manuals.

Used/Refurbished Cellphone and Tablet has 90 Days store warranty (physical Damage, water damage, tempering, Will void the warranty.

  • Branded Seal item against Manufacturing Defect. Can only send to manufacture for any warranty or replacement. Wintas Computers does not process or assist such Issues.
  • None Branded Items found physically damaged/Manufacturing Defect must be reported within 3 days from the date of purchase for Exchange only, other wise it will go through Regular RMA Procedure.
  • USED/OFF LEASE LAPTOP AND DESKTOP has 90 Days hardware warranty. Hardware warranty does not include any software issues such as Virus, Windows Crash etc. Battery: good working condition, all batteries tested for minimum 50% of original Capacity based on windows Powercfg Batteryreport, depending on the laptop model and battery size, battery hold charge will vary. Laptop battery 30 days warranty.
  • BRANDED SEALED NEW ITEMS has manufacture warranty only, unless otherwise specified.
  • FACTORY REFURBISHED ITEMS has manufacture warranty only, unless otherwise specified.
  • NEW OEM PRODUCTS/OPEN BOX/USED products (other than cellphone & tablets) have a 30 day in store warranty. Remaining warranty (if it has) is a direct from the manufacture.
  • NEW OPEN BOX CELLPHONES has manufacture warranty only Some US Models has United State warranty only, unless Manufacture Canada covers under international warranty.
  • SOFTWARE,CD, DVD Media,USB DRIVE, MEMORY CARD Has no warranty at all.
  • USED CELL PHONE & MOBILE DEVICES such as cellphone,tablet, GPS ETC. has 15 Days Store warranty. Warranty doesn't cover physical Damage, water damage or software issue.
  • REPAIR WARRANTY: if Repairs involved any hardware installation, such a repair has parts warranty only. This warranty doesn't cover any labor cost.
  • LCD/DIGITIZER REPLACEMENT CellPhone/Tablet/Laptop LCD replacement has 15 Days (Part only) warranty. Warranty doesn't cover physical Damage, water damage or software issue.
  • HARD DRIVE New OEM Hard drives has Manufacture warranty only, Used Hard Drive if installed by Wintas Computers, has 30 days warranty.